With the upcoming changes as a result of the GlobalTalk rooms being discontinued, please be sure to update your QHelper and QView Branded settings to reflect the changes.  Also, don't forget to edit any webcasts you may have to reflect updated conference room information.

If you have went with an INetCommunicator room, or any other brand of conference room, you will need to update the QHelper/QView Branded settings with the URL which leads to the login page for your new room.

If you will no longer have any type of conference room, simply delete the information in the corresponding fieled under the settings to deactivate a conference room being available to those products.

QDrive and QDrive Turbo are in the final stages of development getting ready for Beta testing in early January.

Santa and his elves have been busy throughout the holiday season to bring you the next content management tool which will bring the power of distributing your content dynamically from multiple content distribution servers.  This increases the horsepower behind delivering such things as images, multi-media (.wmv, .swf, .mov, etc) as well as audio files and podcasts (i.e. .mp3, .wma, .wav, etc).

I have added a Typing Status Indicator to QHelper due to popular request.  Now you can tell if the other person is typing and no longer have to wonder if they fell asleep at the keyboard.

Well of course it's not perfect but will give you an idea if any typing activity is taking place on the other side.

Have you ever been in a presentation with QStudio or assisting someone in QHelper and they asked the dreaded question of "what's the URL for that site"?

As you cringed in terror, you politely said "Sure, just a minute...." knowing how you would have to leave where you were in your presentation and go to a different location, copy the URL then go back to your presentation.

A new feature was added today in QHelper.  If you own a 3 seat or more TTCGlobaltalk or Veretekk room you now have easy access to pull your customers into your room to start the relationship building process.

When a customer hits your site, they most time find the information they are looking for and if they don't they assume your product/service doesn't meet their needs.

I have made some modifications to allow you to specify HEIGHT and WIDTH to correct this so it always displays properly.

I have made some changes to the Dynamic Presentation Links (available with Pro and Advanced version of QStudio) which now allows you to "associate" an .mp3 file with the entry (webpage, graphic, Flash movie - what ever you have for that entry).

With this new feature it "auto senses" if you have an .mp3 associated with the page and begins playing in the little Flash MP3 player above the Dynamic Content Viewer navigation icon.

I have added a 200x30 Intelligent Button Code selection to the QHelper Button Code section.  I found it necessary to have the option of a "thinner" button for certain things so I figured you would as well.

Things on the available later this week:

ADDITIONS:

• Typing indicator (so you can see when the other person is typing)
• Allow operator to obtain a copy of the chat transcript

CHANGES:

• Improve detection on when "customer" leaves a session prematurely

Thanks!

Neal

This message applies to changing your QHelper Status

Due to customer feedback from last Friday's QStudio: Round Table Discussion, you can now change your QuikChat, Moderator Request and QHelper status between ONLINE and OFFLINE from the bottom left corner of the Deskview application labled STATUS.