Judge for yourself what it takes
"America's
Classic Companies - Compelling Tales of Creation from the Entrepreneurs
Who've Changed American Life". A Fortune.com article putting many
great stories together for you to judge for yourself what it takes.
"Twleve
Simple steps to Customer Loyalty" -
analyzed from a CRM
perspective. Article by Richard Forsyth of the crm-forum.com
"Is Your Company Up To
Speed?" - This Fast Company article gives you 10 questions
to ask and 25 real-world examples http://www.fastcompany.com/magazine/71/uptospeed.html