The link between mere management and great leadership is communication

Leadership Communication by John Baldoni -  The link between mere management and great leadership is communication.  

Visit John's website and read many ideas on leadership as a practice for daily operations - http://www.lc21.com/directions/index.html 

In addition, our practice addresses the non-verbal aspects of communication in daily operations:

Basic human nature.  Not new information but simply applied in a timely manner to business practices in his new book.  This creates a real sense of urgency to give frontline team leaders and managers activities for leading relationships to compliment their existing managerial activities.  It is very short-sighted to attempt to rely on managerial activities to completely handle communications, thought, thought, emotions, and learning between customers, associates, and partners of daily operations.