What We
Do
Our mission is "to give
frontline managers/team leaders/instructors a career skill to lead relationships for
developing long-term results in daily operations."
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Give the enterprise a tool
to lead processes for TQL (Total Quality Leadership) and CRL (Customer
Relationship Leadership) to compliment their existing managerial
programs for TQM and CRM.
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Provide a practice for
involving everyone through a real-time customer dialogue.
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Activities
to lead long-term customer focus, learning, and commitments
of their associates to compliment and provide continuity for their
existing managerial activities.
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We have a simple, user-centered, and
back-to-basics approach to transform
managers to leaders at all levels of daily operations. Based on
natural laws of human nature--we call it the "physics of
relationships". Developing a
secondary asking process, ninety-five percent non-verbal, to give
enterprises a tool for demonstrating everyone's attention, experience, and
intentions. The practice cycle leads soft skills of appreciation and
recognition for all stakeholders, including customers, with a basic
activity of our culture -- thanking.
Helping frontline team leaders/managers
from feeling caught-in-the-middle through leading relationships is our joy.
By simply building the skills of asking and thanking through actions more
than words. Answering the all-important questions of everyone as to "How are we doing?" and sharing it frequently
and consistently in daily operations. Building "pride in
ownership" to compliment "pride in workmanship" and soft
skills to compliment hard skills.
