Whether it is Credit Card Debt or any other Consumer Debt, the collection process is automated and so mechanical that if you are caught in its gears you are in for one of the worst experiences of your life. I was struck by the number of opportunities Capital One, in this case and several Collection Companies had to correct their errors but failed to listen to the consumer who was telling them that she was not the person they were looking for and that she did not have an account with Capitol One. [Read More!]