Podcasting: Making Waves
Sam Whitmore

Just when we grasped what blogging was all about, along came podcasting, which in some ways is even more disruptive and exciting as blogging.

Being a podcaster myself, I've seen firsthand the business and legal chaos podcasts have created. As you'll see in this column, perhaps they might soon create some political chaos too.

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Astonish your Customers With These Customer Service Tips

by Catherine Franz

Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors.

...Offer to do an extraordinary favor

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